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Ryder Support

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Find answers about The Ryder Method, coaching partnerships, The Ryder App, your Ryder account, and website privacy.

Helpful answers

16 answers

What is The Ryder Method™?

The Ryder Method helps founders discover what’s holding their business back, align the work with their vision, implement meaningful changes in the right sequence, and review progress. The Seven Pillars provide the framework; experienced guidance and The Ryder App support the work.

Explore the Method
How is Ryder different from traditional business coaching?

The focus is not only advice. Ryder helps you understand the connections between challenges, select the work that matters most, and implement improvements with experienced guidance. You and your team remain the owners of the work.

What’s the difference between the Seven Pillars and the four steps?

The Seven Pillars describe the interconnected areas of your business. The four steps describe how you work through them: Understand; Align & Prioritize; Implement & Execute; Measure & Optimize.

What are the coaching choices?

Business Growth Coaching offers group perspective and guided implementation. Executive Coaching is a private, one-on-one partnership for complex business, ownership and leadership decisions. Explore each partnership to understand the intended fit and current availability.

Ways to work with Ryder
What role does The Ryder App play?

The Ryder App is designed to keep your priorities, learning, practical implementation and progress connected between coaching conversations. It supports your coach; it does not replace them. Available features depend on the account and program.

Can I access The Ryder App from the website?

The Ryder App is separate from the public website. Access depends on your account and program. Use the sign-in information provided to you; if that does not work, see the Ryder Accounts help topics.

Can I pause coaching or my membership?

Pause eligibility, length, billing, coaching access and access to The Ryder App depend on your signed agreement and Ryder’s approved program terms. A pause is effective only after Ryder confirms the change in writing.

How do I cancel or avoid a future renewal?

You can request an account review. Ryder will confirm the applicable agreement, commitments and effective date before processing the change. Submitting a request is not itself confirmation that billing has stopped.

Can I request a refund or dispute an incorrect charge?

Refund eligibility depends on your signed agreement, the circumstances of the charge and applicable law. If you believe a charge is incorrect, duplicate or for services not delivered, request a billing review. Ryder will document the result.

What happens to my work and information if I leave?

Before your access changes, request information about what founder-owned materials can be retrieved and which records Ryder must retain. The exact access, export, retention and deletion process depends on your agreement, the App’s capabilities and applicable requirements.

Can I return after pausing or leaving?

You can explore returning when an appropriate partnership is available. Current enrollment, access and pricing terms apply unless an existing agreement expressly provides otherwise.

How do I change my contact or billing information?

Use your authenticated Ryder account when that feature is available; otherwise use a verified secure support route. Do not send payment numbers in an open form.

What if I cannot sign in?

Check the address and credentials provided for your Ryder account. Never send passwords or payment-card numbers in a support message. If the issue continues, use the verified support contact option when available.

How do I change cookie preferences?

Choose Cookie Preferences in the website footer to reopen the available controls. The Cookie Policy explains which technologies are essential and which choices are optional.

Cookies & Website Preferences
How do I contact Ryder about privacy?

Review the Privacy Policy for current information and available request methods. A direct privacy contact will be listed there once its delivery has been tested.

Privacy Policy
How do I request an accessibility accommodation?

Visit the Accessibility Statement for available feedback options. Note the page and task you were attempting, and do not include confidential information.

Accessibility Statement
CONTACT RYDER

Still need help?

If you’re already a Ryder client, use the contact instructions in your enrollment or coaching communications.

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